Frequently asked questions about parking at APCOA Whether parking products, the APCOA FLOW app or EV charging - you can find the answers to your questions quickly and easily here.

The time displayed on our devices is a device time set manually by us. This time is not necessarily identical to the radio or satellite time displayed on your watch. These times may vary by a few minutes.

Our devices (entrance / automatic pay stations) are synchronised, i.e. the registered time at the entrance is the basis or start of the billing period at the automatic pay station.

We will also be happy to issue you with a receipt by e-mail at a later date. Please send an e-mail to customerservice@apcoa.de and please tell us

• the city and the name of the car park,

• the date and time you parked,

• the amount paid for your ticket

The waiting time between payment at the pay machine and exit at the barrier is adapted to the size of the car park. Sufficient time has been allowed for the journey from the pay machine to your vehicle and then to the exit.

If the waiting time has nevertheless been exceeded, a corresponding message "Additional payment required" will be displayed at the exit terminal.
In this case, please look for the nearest pay station. If you do not know where this is located, the staff at the car park control centre will be happy to help you. Simply press the call button at the exit.

The minimum contract term for "CLASSIC long-term parking" is 3 months and is available for existing and new customers. The minimum contract term for the "entry-level subscription" is 6 months. In the first 6 months, half of the regular gross long-term rental price per parking space is charged; from the 7th month onwards, the regular gross long-term rental price per parking space is charged. This subscription is aimed exclusively at new customers or customers who have not been customers in the same car park for at least one year. We reserve the right to cancel contracts that do not comply with our terms and conditions.

You can terminate your contract online with one month's notice to the end of the month via your personal customer account at www.mein-apcoa.de, by e-mail to dauerparken@apcoa.de or by post to APCOA GmbH, P.O. Box 23 04 63, D-70624 Stuttgart. Please always state your customer and contract number when cancelling.

The contract is concluded for an indefinite period. The minimum contract term is 3 months for "CLASSIC long-term parking" and 6 months for the "entry-level subscription". The cancellation period is one month to the end of the month.

You are free to choose your pitch within the car park. For permanently reserved parking spaces, please send your enquiry to dauerparken@apcoa.de.

It is not possible to change car parks. Customers are bound to the car park in which they have concluded the long-term rental contract.

The booking of a long-term parking contract is only possible online via our website Dauerparken. Enquiries that cannot be booked online, e.g. because the quota is exhausted, can be sent directly to dauerparken@apcoa.de.

The rental of a permanent parking space is only possible on the first day of the month. The advance booking period is at least 14 days.

Access to your car park/underground car park is possible from the start of the contract period and in most cases is by licence plate recognition. In a few car parks, an access medium is also provided.

Booking is quick and easy online via our website. Select your parking option, location and duration and you can secure your parking space.

In most cases, entry is by licence plate recognition. In a few car parks, an access code or card is also provided.

You are free to choose your pitch within the car park. However, it is not possible to change car parks.

The car park subscription starts immediately after activation of your confirmation e-mail. From this point on, you can immediately enter your chosen car park.

Cancellation is conveniently done online via your customer account, by e-mail or post. Please note the cancellation period of one month to the end of the month.

In most APCOA multi-storey car parks, entry and exit are conveniently controlled by number plate recognition. Your vehicle is automatically recognised and the barrier opens.

With the pre-paid tariff, you can use your minute quota flexibly within the current month. Unused minutes expire at the end of the month and the full quota is automatically available to you again in the new month.

Yes, the pre-paid tariff can be cancelled monthly.

If you realise that your chosen hourly package does not best suit your needs, you can choose a different package for the next month.

As soon as your hourly quota is used up, you can either book a new package or pay the regular parking fees for additional parking times.

After 3 months, you have the option of extending your season ticket or switching to a flexible season ticket.

Yes, you can also purchase the season ticket on our website without the FLOW app.

Yes, during the validity period you can travel in and out at any time that suits you.

Yes, during the validity period you can travel in and out at any time that suits you.

You can pay conveniently online (by direct debit and bank transfer) or via the FLOW app.

Book in advance online or via the APCOA FLOW app, park at the desired location and transfer directly to the bus or train. So you can start your day stress-free - whether for a day, a week or a whole month.

Use is only permitted to persons with the appropriate authorisation, such as

• Holders of a valid railway ticket for the relevant period
• Employees of the railway or Boulevard shops
• Participants in training courses or events on site

Proof of authorisation can be requested at any time. Without valid authorisation, the booking may be deemed invalid.

Please book the Park+Ride tariff before entering the car park. Unfortunately, it is not possible to book or change the tariff at a later date.

The Park+Ride tariff is ideal for commuters, travellers and day visitors who want to park conveniently on public transport and travel on to the city or their destination without stress or searching for a parking space.

No, only one Park+Ride tariff can be active per APCOA FLOW account at the same time. Only one licence plate can start a parking process from the list of stored licence plates.

Prebooking allows you to reserve your parking space in advance. Enter your travel dates, select the desired car park and book conveniently online - you are guaranteed a parking space.

With prebooking, you not only enjoy the guarantee of a parking space, but also attractive discounts and a stress-free journey, as you don't have to look for a parking space.

No, when you arrive you simply scan the QR code or your number plate recognition is automatically recognised so that you can drive straight into the car park.

Yes, if you have booked the additional product "Cancellation protection", you can cancel your booking once. The prepaid parking fees will be refunded to you minus the service charges. Cancellation is possible up to 1 hour before the booked entry at the latest.

This is how the cancellation works:

1. Visit parken.flughafen-stuttgart.de.
2. Click on "Rebooking without login" or "My account/rebooking" in the side menu.
3. Log in with your e-mail address and booking number.
4. Select the booking and click on "Cancel booking".

Cancellation is not possible without cancellation protection, but you can rebook your booking once.

APCOA FLOW makes parking more convenient for you. With APCOA FLOW, you can conveniently enter and exit over 200 car parks nationwide without a ticket. Billing takes place via your stored payment method and with the APCOA FLOW app for iOS and Android you always have an up-to-date overview of all parking transactions. Use the APCOA FLOW app to be guided directly to the nearest APCOA car park and avoid the stress of searching for a car park. You get all this without any hidden costs!

APCOA FLOW gives you contactless access to all participating car parks. Your licence plate number stored in the app is scanned by special cameras at the barrier and you can enter and exit the car park without having to buy a ticket.

In general: Slowly roll up to the barrier and wait a short moment until the barrier opens by itself.

You will be asked to enter your licence plate number when you register in the APCOA FLOW app.

If you have skipped this point or would like to add another licence plate number, open the "Vehicle" menu item in the side menu of the APCOA FLOW app. There you have the option of storing up to 10 vehicles with the corresponding licence plate number.

By activating or deactivating vehicles/licence plates, you enable recognition as an APCOA FLOW customer in an APCOA FLOW car park.

Please note that only 1 licence plate can have an active parking process at any one time.

You can store up to 10 licence plates in the APCOA FLOW app and activate or deactivate them individually. To do this, open the "Vehicle" item in the side menu and tap the tick next to the desired number plate.

Only one licence plate from the list of active licence plates can start a parking process at any one time.

Your parking transactions are automatically recorded when you enter and exit the car park. Billing takes place via your credit card, PayPal, Google Pay or Apple Pay.

Our charging stations are available at many of our multi-storey and underground car parks throughout Germany. You can easily view the available stations via our website or the APCOA app and navigate directly to the nearest charging point.

Our charging stations are equipped with type 2 plugs and are suitable for all standard electric and hybrid vehicles. Make sure that your vehicle supports the corresponding connection.

You can pay for charging either directly via the APCOA app or using an RFID card. We also offer roaming options so that you can also pay conveniently with other partner cards.

The charging time depends on the charging power and the capacity of your vehicle. Our stations offer a charging capacity of 11 kW, so you can recharge conveniently while parked.

Yes, our charging stations are available to all customers. It is not necessary to book in advance, but it is advisable to check availability in advance to ensure that a charging point is free.

Economy, Comfort, Premium and Premium Plus parking spaces as well as lounge access.
Valet service, vehicle cleaning, electric charging stations, rebooking and cancellation options.

The walking distances vary from 1-20 minutes depending on the car park and parking space.

Yes, online booking is possible and recommended.

Yes, all car parks are under video surveillance and offer modern security standards.

With the additional product "Cancellation protection" you have the option of cancelling your booking once. In the event of cancellation, the prepaid parking fees minus service charges will be refunded. Cancellation is possible up to 1 hour before the booked entry at the latest and can easily be done online.

Yes, there are designated parking spaces for people with reduced mobility in all multi-storey car parks.

Yes, there are pitches with electric charging stations. Please select this option when booking online.

Cash, EC card, credit card and online payment methods such as PayPal are accepted, depending on the booking and on site.

Yes, long-term parkers can book specially designated parking spaces at discounted rates.

Yes, this is possible. Simply enter the vehicle details of the other person when booking.

Yes, we regularly offer specials with attractive discounts. Details can be found on our website.

You will receive the lounge access data when you book a Premium Plus parking space.

Yes, a one-off rebooking is possible. To do this, use the "Rebooking without login" function or log in to "My account/rebooking".

After booking, you will receive a confirmation with precise instructions on how to get there and where to park. Follow the signs at Stuttgart Airport.

With the additional product "Cancellation protection" you have the option of cancelling your booking once. In the event of cancellation, the prepaid parking fees minus service charges will be refunded. Cancellation is possible up to 1 hour before the booked entry at the latest and can easily be done online:

Yes, there are designated parking spaces for people with reduced mobility near the terminal in all multi-storey car parks.

Yes, there are pitches with electric charging stations.

Cash, EC card, credit card and online payment methods such as PayPal are accepted. Availability depends on the location and booking.

Yes, specially marked parking spaces for long-term parkers are available at favourable conditions.

Yes, this is possible without any problems. Simply enter the vehicle details of the other person when booking.

Yes, APCOA regularly offers specials such as the spring, summer, autumn or winter special as well as weekend offers with attractive discounts. Details can be found on the website.

With the valet service, you hand over your vehicle directly at the terminal to our trained staff, who will park it safely for you. When you return, your car will be waiting for you at the agreed location.

You can use a variety of practical services in our car parks, such as car sharing, car rental, car maintenance, charging and renting e-bikes, e-scooters and e-mopeds, as well as packing stations and locker stations for your parcels. We also offer last-mile delivery and e-charging stations for your electric car.

With our car sharing service, you can hire vehicles directly on site whenever you need them. Simply register, book your vehicle and drive off - with complete flexibility and no long-term commitments.

Yes, we offer e-charging stations in many of our car parks where you can charge your electric car quickly and safely. You can find more information and the exact location overview on our e-charging page.

You can simply hire an e-bike, e-scooter or e-moped at our designated stations. Download the relevant app, select your vehicle and get started straight away - convenient and environmentally friendly!

Our Packstations and Locker stations allow you to collect parcels securely around the clock. Simply register, select the station and collect your parcel conveniently without long waiting times.