APCOA FLOW - The smart way to park

With APCOA FLOW, you can park in over 200 car parks across Germany without a ticket - thanks to automatic number plate recognition, the barrier opens automatically and billing takes place digitally via your stored payment method. All you need is a smartphone with iOS or Android, an internet connection and a valid payment method such as credit card, PayPal, Apple Pay or Google Pay. Registration takes place directly in the free APCOA FLOW app.

In the APCOA FLOW app, you can create private and business profiles and set one of them as the default profile - so parking transactions are automatically assigned to the correct email address and payment method. To add a new profile or change the default profile, open the "Your profiles" menu in the app, select the desired profile and tap "Activate default profile". If you want to change the profile during an ongoing parking process, go to "My parking processes", select the current process under "Ongoing" and change the assigned profile there. Subsequent changes after the end of the parking process are not possible.

If you recommend APCOA FLOW, you will automatically receive a €10 discount after the first parking session of the person you recommend. You will find the code in the app under "My vouchers" and can apply it to a parking transaction of your choice. Discount codes can be added during an ongoing parking process via "My parking processes" - the amount is automatically deducted after you have left the car park. Please note that discounts are not valid at certain airports. All details and steps can be found at apcoa.com/refer-a-friend.

Booking a parking flat is very easy - in just three steps:

1. Select location & tariff
   Visit the APCOA Park-Flat website or use the APCOA FLOW app. Select the desired location and the right tariff for your needs.
2. Fill in the form
   Enter your personal details and parking preferences conveniently and securely online.
3. Contract activated
   After successful booking, your contract is active. Thanks to licence plate recognition, you can enter the selected car park immediately - without a ticket.

The Pre-Paid Park-Flat offers you full flexibility: you can purchase a fixed number of minutes and use them freely within the current month. Please note that unused minutes are reset at the end of the month so that we can offer you full flexibility again next month. Our other parking flats, e.g. for evenings or weekends, have defined usage periods without resetting.

If you are a long-term parking customer and would like to use APCOA FLOW outside your long-term parking garage, you can do so as described:

• Step 1: Download the free APCOA FLOW app from the relevant store
• Step 2: Enter your licence plate number during registration
• Step 3: Enter your payment method
• Step 4: Deactivate the long-term car park in the FLOW app (FLOW main menu -> "Deactivate FLOW")

APCOA FLOW parking processes outside your long-term parking garage are billed using the payment method entered during registration, regardless of your long-term rental invoice.

With APCOA FLOW, your licence plate is automatically recognised by infrared cameras when you enter and exit the car park - without the need for a ticket or pressing a button. The technology enables contactless parking and replaces the previous FLOW chip. All car parks with a green FLOW pin are equipped accordingly. Recognition works with over 99.5 % accuracy.

You will be asked to enter a licence plate number when you register. In the app under "Vehicle", you can add, activate or deactivate up to 10 licence plates. Only one licence plate number can be used at a time for an active parking process.

If recognition fails - e.g. due to dirt or snow - you can scan a QR code in the app at many locations to open the barrier manually. Your licence plate number is processed in compliance with the GDPR. Only the licence plate number is recorded, and only for as long as is necessary for the parking process. You can find more information at apcoa.de/fl-datenschutz.

APCOA FLOW is free to use - you only pay the regular parking fees, with no hidden costs. Billing takes place automatically via your stored credit card, PayPal, Google Pay or Apple Pay on entry and exit. You can store several payment methods in your profile and assign a separate payment method to each profile (e.g. private or business). Only the payment method assigned to the active profile will be charged. Special offers or discounts from third-party providers cannot currently be combined. In these cases, please deactivate your licence plate number in the app before you start parking and use a paper ticket.

We are currently undergoing a technical changeover of our app. We therefore ask customers with a FLOW account who have booked a parking space in one of our car parks (Stuttgart Airport, Berlin-Brandenburg Airport and the Elbphilharmonie) to deactivate the booked car park in the FLOW app before entering.

To do this, open the APCOA FLOW app and carry out the following steps:

• Select the "Deactivate FLOW" entry in the side menu.
• Enter the city in the search field ("Schönefeld" for parking at BER, "Stuttgart", "Hamburg") and select the car park you have booked.
• Deactivate the car park using the slider and then tap on "Save".

The camera will now ignore your licence plate number when you enter the car park and you can enter using the QR code of your parking space booking